A DTC brand's support leak is measurable: the customer calls about a late order, waits on hold, hangs up, and either opens a chargeback or n.
A DTC brand's support leak is measurable: the customer calls about a late order, waits on hold, hangs up, and either opens a chargeback or never reorders — and the brand sees none of it. SupportGap runs the audit: 6 logged test contacts (3 calls at varied hours including one during the brand's posted fulfillment window, 2 WISMO emails, 1 chat) with response times, hold times, and resolution quality scored. The $29 report: the support-flow map, where customers bail, the response-time benchmarks f…
A DTC brand's support leak is measurable: the customer calls about a late order, waits on hold, hangs up, and either opens a chargeback or never reorders — and the brand sees none of it. SupportGap runs the audit: 6 logged test contacts (3 calls at varied hours including one during the brand's posted fulfillment window, 2 WISMO emails, 1 chat) with response times, hold times, and resolution qualit
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